Resources

What we have learned putting processes into production

Six pieces on the decisions that actually determine whether an automation programme works. Written by the people who deliver them, with the inconvenient parts left in.

Fundamentals7 min read

What Business Process Automation Actually Automates

Business process automation is four distinct capabilities sold under a single label. Here is what each one does, where each one stops, and why buying only one of them is the most common way these projects stall.

24 August 2026Read

Getting started8 min read

How to Choose Your First Process to Automate

The first automation sets the tone for everything after it. Six criteria for picking a process that will succeed, and four kinds of process to keep well away from.

11 August 2026Read

Architecture8 min read

RPA or API Integration: Choosing the Right Tool for Each System

Robots and APIs solve the same problem with very different failure modes and running costs. A practical framework for deciding which to use, system by system.

28 July 2026Read

Design7 min read

Designing Exception Handling People Can Live With

The exception path decides whether an automated process is trusted or resented. How to classify exceptions, park cases with context, and resume without restarting.

14 July 2026Read

Measurement7 min read

Measuring Automation ROI Beyond Hours Saved

Hours saved is the easiest automation metric to calculate and the least convincing to a finance team. Five measures that hold up under scrutiny, and how to record them.

30 June 2026Read

Governance8 min read

Governance for Automation: Access, Audit and Change Control

Automated processes act inside your systems with real permissions. The controls that keep that safe, from robot identity and secrets handling to environment promotion.

16 June 2026Read

Put it into practice

Bring the process you have been reading this for

The fastest way through the decisions in these articles is to walk one of your own processes through the platform with someone who has done it before.

Request a Demo View Services